This policy explains what information RaveRally collects, how we use it, and the choices you have. If anything is unclear, email us at hello@raverally.com.
1. Who we are
RaveRally ("RaveRally", "we", "us") makes software that helps home-service businesses ask their customers for Google reviews. This policy covers our website at raverally.com and our app at app.raverally.com.
2. Two kinds of people
- Businesses that sign up for RaveRally ("you" when you are one of them).
- Customers of those businesses who receive a review request. The business decides who it asks. We handle that information on the business's behalf.
3. What we collect
From businesses:
- Your name, company name, mobile number and email address.
- Your login details. Passwords are protected and we cannot read them.
- Business details you add, such as your Google listing and review link, address or service ZIP codes, and photos or logos for messages.
- Your plan, usage (such as how many review requests you sent this month) and settings.
- Payment details, if you pay us. A payment processor handles card information and we do not store full card numbers.
About a business's customers:
- Names, mobile numbers and email addresses that the business adds or imports, and related job details the business chooses to record.
- The messages we send for the business, whether they were delivered, and whether the person opted out.
- Whether the person tapped the review link, and any rating or private feedback the person chooses to give.
From our website:
- If you use a form on raverally.com, the details you type into it (such as name, business name, type of business, email, phone and area).
- Basic technical data that our hosting providers record automatically, such as IP address, browser and pages requested. We do not use advertising or tracking cookies on raverally.com.
4. How we use information
- To run RaveRally: create accounts, send review requests and follow-ups for a business, count usage against its plan, and show reports.
- To contact you about your account, your plan, support requests, and services you asked about.
- To keep the service secure, prevent abuse and spam, and meet legal duties.
- To fix problems and improve the product.
5. Text and email messages to customers
RaveRally sends messages on behalf of a business. Every message names the business. Anyone can reply STOP to a text to opt out, and every email has an unsubscribe link. We keep opt-out records so that we continue to honor them. We also do not ask the same person more than once in 14 days. The business is responsible for having the right to contact its customers (see our Terms).
6. Who we share information with
We share information only as needed to provide the service:
- Service providers that host our software and database, deliver text messages and email, and process payments.
- Google, when a business connects its Google listing or when a customer opens a Google review link. Google handles that information under its own policies.
- The business that a customer received a request from.
- Authorities or other parties where the law requires it, or to protect rights, safety or the service.
- A buyer or successor if RaveRally is part of a sale or reorganization.
We do not sell personal information. We do not share mobile phone numbers or text-message opt-in data with third parties or affiliates for their marketing purposes.
7. How long we keep information
We keep information while an account is active and for as long as needed to run the service, resolve disputes and meet legal duties. Opt-out records are kept so we can keep honoring them. A business can ask us to delete its account data.
8. Security
We use reasonable technical and organizational safeguards, including encrypted connections. No system is perfectly secure, so we cannot promise absolute security.
9. Your choices and rights
- Reply STOP to any text, or use the unsubscribe link in any email, to stop messages.
- You can ask us to access, correct or delete your information by emailing hello@raverally.com. If you received a message from a business, you can also ask that business directly.
- Depending on where you live, you may have additional privacy rights. Email us and we will respond as the law requires.
10. Children
RaveRally is for businesses and is not directed to children. We do not knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this policy. We will change the date at the top of the page, and for important changes we will tell account holders.
12. Contact
RaveRally, hello@raverally.com.