These terms are an agreement between you and RaveRally. By creating an account or using RaveRally, you agree to them. If you do not agree, please do not use the service.
1. Who can use RaveRally
You must be at least 18 and have the authority to act for your business. RaveRally is for business use.
2. The service
RaveRally helps you ask your customers for Google reviews by text and email, follow up automatically, and see how it is going. Plans are based on how many review requests you send each month. One customer asked for a review counts as one request, including that customer's automatic follow-up. Test messages you send to yourself do not count. When you reach your plan's monthly limit, new requests pause until your count resets or your plan changes. We may add, change or remove features, and we will try to give notice of changes that matter.
3. Your account
Give us accurate information and keep your login secure. You are responsible for what happens under your account, including the actions of anyone you invite.
4. Your customers and consent
You may only send review requests to people who are your actual customers and who you have the right to contact by text or email. You are responsible for following the laws and carrier rules that apply to messaging, including the Telephone Consumer Protection Act, CAN-SPAM and similar rules. In particular:
- Do not upload purchased, rented or scraped lists.
- Honor opt-outs right away. RaveRally records STOP replies and unsubscribes and will not message those people, but you must not try to contact them another way for the same purpose.
- Recipients may be charged message and data rates by their carrier.
RaveRally includes helpful protections such as your business name in each message, opt-out handling and a 14-day cool-down. These do not replace your own responsibility.
5. Honest reviews
You must ask for honest reviews. You may not offer rewards for reviews, write or buy fake reviews, ask only happy customers, or hide the public review link from anyone based on how they rate you. RaveRally sends every customer to your public Google review page. You must follow Google's review policies and applicable advertising rules.
6. Acceptable use
Do not use RaveRally to break the law, send spam, harass or deceive anyone, send harmful or misleading content, interfere with the service or its security, access data that is not yours, or copy, resell or reverse engineer the service.
7. Plans, fees and cancellation
The Free plan costs nothing. Paid plans are billed monthly at the price shown to you when you sign up or in writing from us, and renew each month until you cancel. You can cancel at any time and the cancellation takes effect at the end of your current billing month. Fees are not refundable unless the law requires it or we agree otherwise in writing. Prices are exclusive of taxes.
8. Growth Systems
The Online Growth System and the Offline Growth System are separate services that we provide by quote. They are covered by the written order or agreement we make with you, together with these terms. If they conflict, the written agreement for that service controls.
9. Your data
You own the information you put into RaveRally, including your customer lists. You give us permission to use it to run the service for you, as described in our Privacy Policy. You promise that you have the right to give us that information.
10. Third-party services
RaveRally relies on services we do not control, such as Google and text and email carriers. We are not responsible for their outages, rule changes or decisions. We do not guarantee that any customer will leave a review, or how many reviews or what rating you will receive.
11. Disclaimers
RaveRally is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise the service will be uninterrupted or error free.
12. Limit on our liability
To the fullest extent the law allows, RaveRally is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to the service is limited to the amount you paid us in the 12 months before the claim, or $100 if you use the Free plan.
13. Your responsibility for claims
You agree to defend and reimburse RaveRally for claims, losses and costs that come from your messages, your customer data, your breach of these terms, or your breach of the law, including claims about contacting people without the right to do so.
14. Suspension and ending
We may suspend or end your access if you break these terms, put the service or other people at risk, or do not pay. You may stop using RaveRally at any time. Sections that by their nature should survive (such as 9 to 13) continue after your account ends.
15. Changes to these terms
We may update these terms. We will change the date at the top of the page, and for important changes we will tell account holders. If you keep using RaveRally after a change, you accept the new terms.
16. Contact
Questions about these terms? Email hello@raverally.com.